Careers
Job Identification: 40430
Job Category: Business Services
Posting Date: 04/22/2025, 03:05 PM
Apply Before: 05/22/2025, 03:05 PM
Degree Level: Bachelor's Degree
Locations: 4202 East Fowler Avenue, Tampa, FL, 33620, US
(Hybrid)
Hiring Salary: 55,000.00-65,000.00
Essential Personnel: No
WUSF public media is a leading source of news, information, and cultural enrichment for West Central Florida. We reach over one million people monthly through our NPR news station WUSF 89.7, Classical WSMR 89.1 & 103.9, and an extensive digital presence including live streaming, podcasts, newsletters, and social media. As a department of the University of South Florida, we have a dedicated team of 90 professionals and a budget of $11 million. We are deeply committed to our community, providing valuable internships to students and delivering content that informs, inspires, and connects. Our main studios are on the USF Tampa campus, with additional broadcast and production facilities on the USFSM and USFSP campuses.
The Donor Retention & Audience Experience Manager will develop and implement strategies that inspire, engage, and retain our annual and monthly donors. This position is an exciting opportunity for someone who is passionate about public media to be on the ground floor of developing the future of donor and listener focused initiatives, that will be a critical component of WUSF?s commitment to strengthening relationships with the greater Tampa Bay community. The ideal candidate is someone that enjoys a fast-paced environment and is able to play a pivotal role in developing and fostering long-term donor loyalty, as well as ensuring a positive, engaging audience experience for all listeners.
RESPONSIBILITIES
Deliver outstanding customer service to donors and listeners, ensuring timely and effective communication to enhance satisfaction and loyalty. Collaborate with internal teams to create personalized donor stewardship plans, including impact reporting, appreciation initiatives, and targeted messaging. Partner with marketing, programming, and development teams to implement audience engagement strategies through digital platforms, events, and other innovative opportunities. Leverage digital tools and Salesforce/Marketing Cloud system to manage donor interactions and streamline engagement efforts. Develop creative and compelling donor communications, including emails, newsletters, and direct mail campaigns, to enhance retention and audience experience.
Develop and execute a comprehensive donor retention strategy to increase renewal rates among one-time donors, new members and monthly donors. Collaborate effectively with cross-functional teams, including Membership, Digital, Major Gifts, to align donor retention efforts and maximize impact. Develop, implement and optimize robust donor journeys that effectively increase retention rates--especially among first-time donors and increased/repeat giving. Develop an annual testing plan for donor communications with the aim of improving key campaign metrics and maximizing value.
Assist Membership during on-air fund drives with script writing, editing and scheduling meetings as needed. Analyze donor data and engagement metrics to identify trends and implement initiatives that maximize donor lifetime value.
Monitor and report on key performance indicators (KPIs) related to donor retention, audience engagement, and overall satisfaction. Stay informed on best practices in customer relations/experience, donor relations, audience engagement, and public media fundraising to continuously refine strategies.
Performs other duties as assigned.
QUALIFICATIONS
Minimum Qualifications: This position requires a Bachelor's degree plus two years experience or a Master's degree. Appropriate graduate coursework may substitute at an equivalent rate for the required experience
Preferred Qualifications: Bachelor's degree in marketing, communications, business or a related field (or equivalent experience).
Minimum of 5 experience in customer service, membership, audience engagement, fundraising, or a related field Strong project management skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
Excellent communication and interpersonal skills, with a passion for building meaningful relationships with donors and listeners.
Proficiency in Salesforce, Marketing Cloud and/or other donor databases, and digital engagement tools. Creative thinker with a results-driven approach to donor retention and audience experience.
A proactive, curious, and solutions-oriented mindset. Experience in digital engagement and AI is a plus.
For full description and to apply, please go to https://jobs.usf.edu/hcmUI/CandidateExperience/en/sites/USF/ and enter 40430 under Search Jobs.
ABOUT US
The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
Working at USF
With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
To learn more about working at USF please visit: Work Here. Learn Here. Grow Here.
Job Identification: 40622
Organization Name: The University of South Florida Board of Trustees
Job Category: Communications & Marketing
Posting Date: 05/14/2025
Apply Before: 05/28/2025 3:12 PM
Locations: 4202 East Fowler Avenue, Tampa, FL, 33620, US
(Hybrid)
Essential Personnel: Yes
Organizational Unit
WUSF Public Media is a leading source of news, information, and cultural enrichment for West Central Florida. We reach over one million people monthly through our NPR news station WUSF 89.7, Classical WSMR 89.1 & 103.9, and an extensive digital presence including live streaming, podcasts, newsletters, and social media. As a department of the University of South Florida, we have a dedicated team of 90 professionals and a budget of $11 million. We are deeply committed to our community, providing valuable internships to students and delivering content that informs, inspires, and connects. Our main studios are on the USF Tampa campus, with additional broadcast and production facilities on the USFSM and USFSP campuses.
Position Summary
This full-time editor will oversee the editorial vision of a state government journalism project to serve digital, broadcast, and social media audiences and distributed by collaborative newsrooms across Florida. She/He will supervise a Tallahassee reporter and audience engagement reporter and will have the ability to oversee daily coverage and large reporting initiative, and successfully direct, guide, and mentor these journalists. This person will have a passion for collaboration and exceptional journalism skills including news judgment, reporting, writing, and editing on multiple platforms. They will keep on eye on state government reporting at partner outlets to avoid duplication and to elevate the quality of what this project produces. The editor will lead regular editorial meetings and prioritize goals and coordinate short- and long-term government coverage from the team and media partners. Occasional reporting is possible. This person will maintain communications with other WUSF departments and WUSF news partners. This position will be based in Tampa.
Employer Description
The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
Working at USF
With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
To learn more about working at USF please visit: Work Here. Learn Here. Grow Here.
Responsibilities
- Lead the Tallahassee reporter, audience engagement reporter and freelancers in the aggressive coverage of spot and enterprise state government news.
- Produce enterprise and spot news coverage of state government stories with a focus on health care. Continue participating in the NPR/KFF News collaboration, pitching and producing enterprise stories from Florida for a national audience. Produce regular, engaging short-form videos, audio and digital stories.
- Collaborate with media partners at newsrooms across Florida, leading regular editorial meetings. Coordinate on short- and long-term government coverage.
- Appear on Florida public media programs and podcasts to help amplify the voices of Floridians and state government issues important to them.
- Assist in breaking news that impacts the state of Florida.
- Performs other duties as assigned.
Qualifications
Minimum Qualifications: This position requires a Bachelor's degree in Journalism, Public Broadcasting or Communications and three to five years of experience related to Journalism, Communications and/or Public Broadcasting; or a Master's degree in the fields listed above and two years of experience related to Journalism, Communications and/or Public Broadcasting.
Preferred Qualifications: Experience reporting on state government, knowledge of data and analytics will be an advantage. Video, radio, digital and public media experience are a plus. This person must have an active driver's license and be able to drive to and from assignments, and be able to travel occasionally to locations across the state. This is an essential personnel position.
Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is
conditional upon meeting all employment eligibility requirements in the U.S.
• SB 1310: Substitution of Work Experience for Post secondary Education Requirements
• A public employer may include a post secondary degree as a baseline requirement only as an
alternative to the number of years of direct experience required, not to exceed:
• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor’s degree;
• (c) Six years of direct experience for a master’s degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree
• Related work experience may not substitute for any required licensure, certification, or registration
required for the position of employment as established by the public employer and indicated in the
advertised description of the position of employment.
• Minimum Qualifications that require a high school diploma are exempt from SB 1310.
Contacts
Claudis Hill
Recruiter
Mary Shedden
Hiring Manager
Applicants claiming preference are responsible for providing required documentation AT THE TIME OF SUBMITTING APPLICATION; such documentation is required for eligibility determination.
Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. If you are submitting a DD 214, please ensure the social security number and date of birth is redacted/removed.
For information on obtaining a DD 214 click here or call 1-866-272-6272.