As an undergraduate at the University of Colorado, Nikki Stange studied psychology and did some counseling for a suicide hot line. The experience served her well several years later, after she had gotten interested in computers. She's now in her mid-30's and works for a silicon valley firm called Drivesavers that retrieves data from damaged disks, hard and floppy, after disaster has struck a computer. 9 times out of ten, she says, the information can be salvaged; the rest of the time, it's Nikki Stange's job -- as a data crisis counselor -- to deliver the bad news.
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