Financial analysts and a collections expert discuss the process of debt collection and why some consumers who don't know their rights end up more in debt than when they started.
Guests:
Walter Robinson, editor of The Boston Globe series called "Debtors' Hell"; assistant managing editor of the Globe
Peter Duffey, owns Double Helix Inc., a private investigation firm, which provides debt collection support services
Liz Pulliam Weston, writes a twice-weekly column for MSN Money; author of the books Your Credit Score and Deal With Your Debt
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