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Collier County, uses one of the most advanced 911 systems in the U.S., allowing callers to send texts and videos. So-called NG911 systems use modern technology like geotracking, reducing response times and enhancing safety.
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As Hurricane Milton advances, emergency preparedness is crucial. If 911 calls fail to connect, satellite emergency text services will be available for Google Pixel 9 and iPhone models 14 and up.
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The service has so far helped 33 people this month.
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Outages have hit at least eight states this year. They’re emblematic of problems plaguing emergency response communications due in part to wide disparities in capabilities and funding.
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Florida is among 32 states that don’t treat 911 dispatchers as first responders. Recent efforts in the state Legislature to change that have not advanced.